3.9 KiB
- 6/14/2018
[LoomisCSAgent] One moment while we check for an available agent. 11:34:01 AM
- [Deborah] just entered 11:34:08 AM
Greg Hi Deborah 11:34:15 AM - Hope your doing well today 11:34:19 AM
[Deborah] Good Morning Greg. Thank you for contacting Loomis Live Chat. How may I assist you today?
- 11:34:29 AM - Yes I am doing fine. 11:34:39 AM - Thank you for asking. 11:34:49 AM
Greg I am hoping you can help me with a package that was not delivered to me today. i was home and it says i was not 11:34:55 AM - it was critical i got today 11:35:09 AM - I was also under the impression that it would be left at the front door as most of my other packages are 11:36:16 AM - Its with DHL and the waybill is 1925510705 11:36:26 AM - I am hoping i can pick it up somewhere today or have a redelivery today where it is left on the front door 11:37:32 AM - picking up in london is not an issue 11:37:44 AM - still with me Deborah? 11:42:43 AM
[Deborah] Greg, may I get the delivery notice # that was left on your door 11:43:02 AM
Greg one second please 11:43:28 AM
[Deborah] Greg, are you still there? 11:44:31 AM
Greg it seems my wife has gotten it before i could and i am messaging her now 11:44:52 AM - is there anything else I can give you in the mean time 11:45:44 AM
[Deborah] What colour is the delivery notice? 11:46:19 AM
Greg my wife has it and is not responding to my texts right now :\ Will i have to msg back once she does or can you give me a case number i can reference if possible? I live in Delaware Ontario and can give you the full address if that can work 11:47:38 AM - phone number? 11:47:47 AM - I am really sorry i know it makes it harder without those 11:48:31 AM
[Deborah] This is a dhl shipment and we do give any case # but I would suggest you contact DHL Express and they will message the branch on your shipment as I do not see this was handed over to Loomis and it is not in our system. 11:49:25 AM - DHL ph# 1855 345 7447 11:49:42 AM
Greg i did messgae them and they said it would take 48 hours to communicate with you 11:49:57 AM - you are delivering it on contract with them apparently they told me 11:50:11 AM
[Deborah] Yes, they deal directly with the branch. 11:50:14 AM - Your waybill# does not come up in our system. 11:50:31 AM - Just follow up with DHL on the status. 11:50:53 AM
Greg I already have 11:51:01 AM - they said it will be attempted tomorrow. I was needing that package today 11:51:13 AM - so I was hoping there was some place i could travel to to pick it up instead of waiting as that package was needed today 11:51:40 AM
[Deborah] I understand but unfortunately unable to assist further as this shipment does not show up in our system. 11:54:20 AM
Greg so i can contact again and figure this out once i have the attempt number thing from my wife? 11:54:41 AM - as it would be a loomis employee that would have left it 11:55:03 AM
[Deborah] Yes certainly if you received a loomis notice you can reconnect with us. Thank you for contacting Loomis Live Chat, have a great day.