- **6/14/2018**


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 **[LoomisCSAgent]**
One moment while we check for an available agent.
11:34:01 AM

- [Deborah] just entered
11:34:08 AM


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 **Greg**
Hi Deborah
11:34:15 AM


- Hope your doing well today
11:34:19 AM


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 **[Deborah]**
Good Morning   Greg.  Thank you for contacting Loomis Live Chat.  How may I assist you today? 


- 11:34:29 AM


- Yes I am doing fine.
11:34:39 AM


- Thank you for asking.
11:34:49 AM


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 **Greg**
I am hoping you can help me with a package that was not delivered to me today. i was home and it says i was not
11:34:55 AM


- it was critical i got today
11:35:09 AM


- I was also under the impression that it would be left at the front door as most of my other packages are
11:36:16 AM


- Its with DHL and the waybill is 1925510705
11:36:26 AM


- I am hoping i can pick it up somewhere today or have a redelivery today where it is left on the front door
11:37:32 AM


- picking up in london is not an issue
11:37:44 AM


- still with me Deborah?
11:42:43 AM


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 **[Deborah]**
Greg, may I get the delivery notice # that was left on your door
11:43:02 AM


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 **Greg**
one second please
11:43:28 AM


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 **[Deborah]**
Greg, are you still there?
11:44:31 AM


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 **Greg**
it seems my wife has gotten it before i could and i am messaging her now
11:44:52 AM


- is there anything else I can give you in the mean time
11:45:44 AM


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 **[Deborah]**
What colour is the delivery notice?
11:46:19 AM


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 **Greg**
my wife has it and is not responding to my texts right now :\ Will i have to msg back once she does or can you give me a case number i can reference if possible? I live in Delaware Ontario and can give you the full address if that can work
11:47:38 AM


- phone number?
11:47:47 AM


- I am really sorry i know it makes it harder without those 
11:48:31 AM


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 **[Deborah]**
This is a dhl shipment and we do give any case # but I would suggest you contact DHL Express and they will message the branch on your shipment as I do not see this was handed over to Loomis and it is not in our system.
11:49:25 AM


- DHL ph# 1855 345 7447
11:49:42 AM


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 **Greg**
i did messgae them and they said it would take 48 hours to communicate with you
11:49:57 AM


- you are delivering it on contract with them apparently they told me
11:50:11 AM


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 **[Deborah]**
Yes, they deal directly with the branch.
11:50:14 AM


- Your waybill# does not come up in our system.
11:50:31 AM


- Just follow up with DHL on the status.
11:50:53 AM


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 **Greg**
I already have
11:51:01 AM


- they said it will be attempted tomorrow. I was needing that package today
11:51:13 AM


- so I was hoping there was some place i could travel to to pick it up instead of waiting as that package was needed today
11:51:40 AM


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 **[Deborah]**
I understand but unfortunately unable to assist further as this shipment does not show up in our system.
11:54:20 AM


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 **Greg**
so i can contact again and figure this out once i have the attempt number thing from my wife?
11:54:41 AM


- as it would be a loomis employee that would have left it
11:55:03 AM


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 **[Deborah]**
Yes certainly if you received a loomis notice you can reconnect with us.  Thank you for contacting Loomis Live Chat, have a great day.