Had an email from you saying the following on Aug 3rd:

Trainer,

We’re sorry to hear that you had a problem using a premium item. We’re currently experiencing higher volumes than anticipated but we will reply to your message as soon as it is resolved.

-NianticOps

Then got a letter on Aug 24th saying:

Trainer,

Thanks for reaching out. It appears your issue has been resolved. Please feel free to contact us again if we can help you with anything else.

-NianticOps

Nothing was explained as to what you did to resolve. Restarting the game and I still had the same amount of coins, checking my CC there was no refund... What the hell is going on??? My ticket number was #16735004 and I want to know what you are doing to rectify the issue I had. With all of the issues all of your users including me had to endure the first couple weeks, we at least deserve an explanation and I would expect more of a refund that what the items were worth considering the support requests I am having to make to get this sorted out... 2 right now if this is fixed this time around. Thats one more than I would expect to make to a company to rectify a situation.